Vitalie Ciobanu picture
Full Name: Ciobanu, Vitalie
Current position: Global Hardware Asset Management Lead
Location: Barcelona Area, Spain
Phone: +34.634.207.440
Email:
Blog: https://systemmanagement.ro

Intro

  • An experienced IT professional with an expansive technical knowledge and infrastructure services based on Microsoft technologies;
  • Over 15 years of experience with administering Windows Server and Workstation infrastructure;
  • Over 10 years of client facing experience with extensive senior leadership interaction;
  • Team player, as well as self-starter, high attention to details, always striving to exceed expectations;
  • Passionate about data analysis (ETL), building dashboards and scorecards for leadership teams;

Experience

Location: Barcelona, Spain
Title: Global Hardware Asset Management Lead
Description:
  • Responsible for the Global Lifecycle Management of compute assets/resource units across the enterprise;
  • Support Global Compute/RU Lifecycle process design and documentation;
  • Support the management of asset lifecycle processes, asset currency agenda, asset system updates and global asset reporting;
  • Facilitate process alignment with managed service provider and service owner, Support Sector Asset Managers with day-to-day direction, communication and training;
  • Conduct data audits;
  • Support and direct data quality remediation for attributes related to Compute Asset Management Data, Resolve or escalate the day-to-day issues around data compliance, and reporting. Work with Sector Asset Managers to remediate Asset Data issues, SPOC for Managed Service Provider data quality issues and remediation;
  • Monitor day-to-day processes for compliance, identify process gaps or issues, lead inventory audits. Lead the reconciliation process with managed service provider.
Major achievements:
  • Standardized and automated reports and scorecards for Senior Leadership Team by analyzing and manipulating big data sets using Excel, Power BI, Access and SAP Business Objects;
  • Diligent focus on data accuracy and created guardrails significantly reduced the number of invalid and duplicate incoming data and improved billing accuracy;
  • Attention to details has aided in the resolution of several thousand CIs with missing discovery data and duplication issues.
Tools used: HP Asset Manager (HPAM), HP Service Manager (CMS), ServiceNow, Advanced Excel usage, PowerPivot, Microsoft Power BI, SAP Business Objects (BOBJ), Microsoft Access.
Location: Barcelona, Spain
Title: ESSA Configuration Management Analyst
Description:
  • Implemented the configuration management policies and standards;
  • Developed metrics and reports for management on CMDB process efficiency and data accuracy;
  • Evaluated existing configuration management systems;
  • Aligned the scope of the configuration management processes, function, the items that are to be controlled, and the information that is to be recorded;
  • Developed configuration management standards, configuration management plans and procedures;
  • Ensured that changes to the configuration management methods and processes are properly approved and communicated;
  • Provided reports to upper management and serion leadership.
Major achievements:
  • Participated in the Global data cleanup initiative, as a result of which more than 10.000 CIs were consolidated and updated;
  • Won the "Best of BIS Award" by participating in the "Action with Purpose" initiative to encourage people do sport to support a cause.
Tools used: HP Asset Manager (HPAM), HP Service Manager (CMS), Advanced Excel usage, SAP Business Objects (BOBJ).
Location: Bucharest, Romania
Title: Configuration Management Advisor
Description:
  • Led a team of 5 people consisting of Global Desktop Engineering team. Our team managed and administered Experian's North America and EMEA Windows 7 workstation estate by providing image deployment, applications’ packaging and deployment, Windows and 3rd party patching and ensuring overall workstation health through Configuration Manager 2012;
  • Prepared and participated in the monthly operational account reviews with customer's senior leadership;
  • Analyzed data and report on compliance related to asset management, patch distribution, antivirus administration;
  • Provided root cause analysis and corrective actions for software distributions issues.
Major achievements:
  • Developed leadership skills;
  • Developed strong relationship with customer.
Tools used: Microsoft Configuration Manager 2012 (ConfigMgr/SCCM), Microsoft SQL Reporting Services, Orca, PowerShell, Microsoft Excel, Internal Service Management tool.
Location: Bucharest, Romania
Title: Microsoft Infrastructure Consultant
Description:
  • Implemented project based software;
  • Participated in the activities related to the design phase of the usability aspects for the targeted solutions and software products;
  • Offered IT consultancy services to customers.
Major achievements:
  • Together with one colleague we completed full internal migration to VMware Virtualization solution and Windows Server 2008 R2 infrastructure. We acted as a Project Managers, Designers, IT Architects and Implementation Engineers for the in-place migration of all servers from physical Windows Server 2003 servers to Windows Server 2008 R2. The new infrastructure included Active Directory, DNS, DHCP, File Servers, Exchange, Lync and ISA. New services like Configuration Manager 2012, Operations Manager 2012, Webmail and Mobile Email Access added new value to the business by increasing users’ productivity and efficiency.
Tools used: Microsoft Configuration Manager 2012 (ConfigMgr/SCCM), Microsoft Operations Manager 2012 (OpsMgr), PowerShell, VMware Virtualization, Windows Server 2008 R2.
Location: Bucharest, Romania
Title: Senior Customer Engineer
Description:
  • Implemented project based software;
  • Participated in the activities related to the design phase of the usability aspects for the targeted solutions and software products;
  • Offered IT consultancy services to customers;
Major achievements:
  • Internal Project, 130 users – designed and implemented Configuration Manager 2007 SP2 R2 infrastructure, which allowed the company to move from Basic to Standardized level of the Infrastructure Optimization Model; Designed and implemented Operating System Deployment feature to install operating system, software and drivers for all computers in the company with zero-touch; Deployed monthly updates to all computers in a controlled environment and a professional manner;
  • University of Pitesti, more than 3000 students – designed and implemented Remote Desktop Services infrastructure based on Windows Server 2008 R2 server and HP Thin Clients, which allowed Information Technology faculty students to use the latest Microsoft products through remote desktop;
  • Romanian Ministry of Defense and Romanian Air Force, 2000 users – designed and implemented Forefront Client Security infrastructure in two separated networks: one public and one private, highly secured “offline” network only for internal use;
  • Titu Maiorescu University, >10000 users – designed and implemented Windows Server 2008 Terminal Desktop and HP Thin Client infrastructure to be used by student of all faculties; Designed and implemented Microsoft Forefront Client Security solution for the entire workstation’s and server’s estate; Designed and implemented File Services infrastructure together with Windows System Resource Manager optimization;
  • BPOS Project – Coordinated a team of 5 colleagues in a project of creating, customizing and delivering customized trials of Business Productivity Online Services (today’s Microsoft Intune) for 2000 clients;
  • Internal Project, 130 users – Designed and implemented the migration from McAfee VirusScan Enterprise to Microsoft Forefront Client Security, which allowed the company to align with security restrictions regarding viruses, trojans, spyware and other malicious software;
  • Labormed Pharma – Romanian’s top pharmaceutical company, 500 users – migrated from Systems Management Server 2003 to Configuration Manager 2007 SP2 R2, which allowed the company to standardize its desktop infrastructure with base operating system image, deploy monthly updates and software applications securely and in a controlled environment;
  • Rompetrol, Top 5 Romanian oil distributor, 3000 users – resolved critical errors with WSUS infrastructure that consisted of one primary site and 6 replicas in different European countries, which allowed the company to update all desktops with critical and security updates after months of stagnation.
Tools used: Systems Management Server 2003 (SMS), Microsoft Configuration Manager 2012 (ConfigMgr/SCCM), Hyper-V Virtualization, Windows Server 2008 R2.
Location: Bucharest, Romania
Title: IT Helpdesk/Field Engineer
Description:
  • Configured training rooms with new classes every week;
  • Provided on-site technical support to Microsoft employees;
  • Delivered high quality WorkSmart (internal employee training for Windows Vista and Office 2007) sessions.
Tools used: Windows Vista, Office 2007, Business Desktop Deployment (today’s Windows Deployment Services), Windows Mobile 5 and 6.
Location: Bucharest, Romania
Title: Webmaster and Field Support Engineer
Description:
  • Developed company’s website;
  • Developed company websites for 2 clients;
  • Elaborated a quick and efficient method of inserting products into the database manually.
Tools used: Macromedia Dreamweaver, HTML, XHTML, CSS, PHP, MySQL.
Location: Bucharest, Romania
Title: IT Support Engineer
Description:
  • Provided technical support to employees, staff and students in the university’s hostel;
  • Educated employees and staff in proper use of computer and software applications;
  • Helped staff set-up necessary equipment for the class;
  • Participated as supervisor and helper at many exams.

Education

Location: Bucharest, Romania
Specialization: Economist and Informatics
Skills taught:
  • Information systems analysis and design;
  • Developing Visual Basic and C++ applications;
  • Developing customer-server applications;
  • IT project management;
  • Design and develop websites using HTML/Javascript and PHP/MySQL;
  • Design and develop databases using Microsoft Access and Oracle Database;
  • Basic network administration skills;
CodeTitleDate
98-364Database Fundamentals31-Jul-2018
ITIL Foundation Certificate in IT Service Management20-Jun-2013
70-243TS: Administering and Deploying System Center 2012 Configuration Manager16-Nov-2012
VCP5VMware Certified Professional24-Oct-2011
70-681TS: Windows 7 and Office 2010, Deploying19-Aug-2011
70-162TS: Forefront Endpoint and Application Protection, Configuring28-Feb-2011
70-669TS: Windows Server 2008 R2, Desktop Virtualization04-Oct-2010
70-403TS: System Center Virtual Machine Manager 2008, Configuring27-Sep-2010
70-401Microsoft System Center Configuration Manager 2007, Configuring22-Jan-2010
70-624TS: Deploying and Maintaining Windows Vista Client and 2007 Microsoft Office27-Aug-2009
70-652TS: Windows Server Virtualization, Configuration30-Jul-2009
70-647Pro: Windows Server 2008, Enterprise Administrator16-Dec-2008
70-642Windows Server 2008 Network Infrastructure, Configuring10-Dec-2008
70-643TS: Windows Server 2008 Applications Infrastructure, Configuring23-Oct-2008
70-640Windows Server 2008 Active Directory, Configuring11-Jul-2008
70-500TS: Microsoft Windows Mobile Designing, Implementing, and Managing05-Jun-2008
70-290Managing and Maintaining a Microsoft Windows Server 2003 Environment19-May-2008
70-620TS: Configuring Microsoft Windows Vista Client31-Mar-2008

Skills

Monther tongue: Romanian;

LanguageUnderstandingSpeakingWriting
ListeningReadingSpoken interactionSpoken production
RussianC2Proficient userC2Proficient userC1Proficient userC1Proficient userB2Independent user
EnglishC1Proficient userC1Proficient userC1Proficient userC1Proficient userC1Proficient user
SpanishA1Basic userA1Basic userA1Basic userA1Basic userA1Basic user
  • Communication skills;
  • Interpersonal skills;
  • Accountability;
  • Leadership;
  • Result oriented;
  • Decision making;
  • Teamwork;
  • Problem solving skills.
  • Deep data analysis capabilities and visual representation;
  • Microsoft SQL and Access query languages;
  • Advanced knowledge of Microsoft Office suite, including advanced Excel capabilities;
  • Beginner in data visualizations using Power BI and DAX language;
  • Advanced big data analysis and manipulation using Access and SAP Business Objects;
  • Application and desktop deployment using ConfigMgr/SCCM and MDT;
  • Image Management using ConfigMgr/SCCM and MDT;
  • Patch management using ConfigMgr/SCCM and WSUS;
  • Document and email management using RMS;
  • Knowledge of Windows Server in workgroup and domain environments, including AD, DNS, DHCP, FS etc.;
  • VMware and Hyper-V management and administration;
  • Basic networking fundamentals;
  • Advanced troubleshooting skills and root cause analysis;
  • Other default things every IT person should know.
  • As a PepsiCo employee, I was invited to internal “LeAD program”; a program for assessing and developing future potential leaders. Among all participants from Spain, I’m the youngest and the only one with no previous management experience.
  • As a Dell employee, I have received numerous not requested excellent feedback, both from the client and from internal employees.
  • As a Dell employee, I have received "Great" rate at the FY14 year-end Performance Review and "Dell Champion" award for "outstanding achievements in FY14 and strong results you consistently deliver on Dell’s behalf".
  • As a Microsoft employee, I have won Drive and Determination Award in December 2007.
  • As a Microsoft employee, I have won Employee Productivity Education contest among Central and Eastern Europe Helpdesk employees, based on number of trainings and feedback received from local employees (from 2 to 30 employees/training).
  • As a Crescendo employee, I had the opportunity to be a speaker at one event organized for clients. Presentation title: Office Outlook and Windows Mobile integration, 2007, Predeal, Romania.